Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions and support.
What shipping methods are available for European orders?
We offer standard and express shipping across the EU via premium carriers like DHL and DPD. Delivery typically takes 3-7 business days depending on your location.
Does the UGREEN NAS come with pre-installed hard drives?
Most of our NAS models are sold as 'diskless' units to allow users to choose their own storage capacity. However, we occasionally offer bundles that include NAS-optimized drives.
What is the warranty policy for UGREEN NAS products?
All UGREEN NAS devices purchased through our EU store come with a 2-year limited warranty covering hardware defects and technical malfunctions.
Can I return my product if I change my mind?
Yes, we offer a 30-day return policy. The item must be in its original packaging and in new condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local European payment options like Klarna and Giropay.
Is technical support available in English?
Yes, our dedicated technical support team provides comprehensive assistance in English for setup, RAID configuration, and software troubleshooting.